1. Introduction

Crisalix SA, hereinafter referred to as “Crisalix” is dedicated to protecting the privacy of our users by taking all possible measures to protect their personally identifiable information. This privacy statement outlines these measures and discloses the privacy practices of Crisalix.

This privacy policy sets out how Crisalix uses and protects any information that you provide or that is collected when you use Crisalix’s services, websites, products, and any and all applications, internet- or mobile-based or not, provided by Crisalix, directly or indirectly, (referred to collectively as the “Services” in this document). Crisalix is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Services, then you can be assured that it will only be used in accordance with this privacy statement.

Crisalix may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 17th, 2014.

2. Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Crisalix or a Crisalix affiliated company. Crisalix and its Affiliates, referring to subsidiaries, company affiliates and business partners, may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our Services and advertising.

We may also collect information regarding user activities from our Services. This information is aggregated and used to help us provide more useful information to our users and website visitors, and to understand which parts of our Services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

3. Collection and Use of Non-Personal Information

We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

4. Cookies and Other Technologies

Crisalix’s Services may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website or Services people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Crisalix and our affiliates may also use cookies and other technologies to remember personal information when you use our website or Services. Our goal in these cases is to make your experience with Crisalix more convenient and personal. Knowing your country and language helps us provide a customized and more relevant online experience.

If you want to disable cookies you can do so from your internet browser options. Please note that certain features of the Crisalix’s Services may not be available once cookies are disabled.

As is true of most websites and online services, we may gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We may use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. Crisalix may use this information in our marketing and advertising services, and for statistical purposes.

In some of our email messages, we may use a “click-through URL” linked to content on the Crisalix website or elsewhere. When users click one of these URLs, they may pass through a separate web server before arriving at the destination page. We track this click-through data to help us determine effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.


This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Crisalix website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page and if you want you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page or permanently using this browser plugin.

5. Disclosure to Third Parties

At times Crisalix may make certain personal information available to Affiliates that work with Crisalix to provide the Services, or that help Crisalix market to customers. Personal information may be shared by Crisalix to provide or improve our Services and advertising and for marketing purposes.

Service Providers
Crisalix may share personal information with companies which provide services such as information processing, fulfilling customer orders, payment processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Crisalix operates or elsewhere.

6. Protection of Personal Information

Crisalix takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Crisalix’s Services may use Secure Sockets Layer (SSL) encryption on web pages where personal information is collected. To make purchases of these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

When you use Crisalix’s Services or post on a Crisalix forum, blog, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

7. Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Crisalix is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

8. Location-Based Services

To provide location-based services on Crisalix’s Services, Crisalix and its Affiliates and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer. This location data is collected anonymously in a form that does not personally identify you and is used by Crisalix and its Affiliates and licensees to provide and improve location-based products and services.

9. Third-Party Sites and Services

Crisalix’s Services may contain links to third-party websites, products, and services. Crisalix’s Services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

10. Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to Crisalix employees and strictly enforce privacy safeguards within the company.

11. Privacy Questions

If you have any questions or concerns about Crisalix’s Privacy Policy or data processing, please contact us at

Crisalix may update its Privacy Policy from time to time, we therefore encourage you to visit this page occasionally to ensure you are aware of the updated version of the Privacy Policy.